How it Works

Choose Bouquet

We’ve made choosing as simple as possible. Choose the bouquet and the size and we’ll take care of the rest.

Add a Ribbon (optional)

A ribbon can be added around certain flower bouquets by clicking the associated checkbox. You can also print your name and a message so the recipient can easily tell who it’s from.

Add a Sympathy Card

For those who want to add a little something extra with a heartfelt message in one of our HeavenAddress sympathy cards, click on a sympathy card design, enter your name and write a message. By clicking the associated checkboxes, you can also post the sympathy card message and/or photo of the flower bouquet onto the memorial.


If bouquets are purchased before the countdown has expired they can be delivered to the funeral service. Simply choose this option and we’ll take care of the rest!

If you wish to deliver to an office or residential address, simply click the checkbox and fill out the details. If you want same day delivery please place your order before 2pm AEST.


An overview of your flower bouquet selections and the total price will be shown on the Basket Screen. You can add another flower bouquet, edit messages that go with an bouquet or even delete a bouquet by clicking the associated buttons.

Once you’re happy with the order, click ‘Proceed to Checkout’

Billing Details

Once you have proceeded to the checkout, please log into your HeavenAddress account, connect using Facebook or enter your billing details if this is your first time.


Clicking ‘Continue’ will take you to the Payments Screen where you can pay with either Credit Card or PayPal.

Secure Credit Card payments can be made by filling in your card details. Otherwise you can opt to pay via PayPal and you will be redirected to the payment platform to complete the transaction.

Order Confirmation

Once your order has been processed, a confirmation message will appear on screen and you can either review the order (provided that you have a HeavenAddress account) or return to the memorial page. You will also receive an email to your nominated email account that confirms your purchase.

Delivery Photo

Once the courier has delivered your order, they will send you an email with a photo of your particular flower bouquet.

Card Messages and Photo Post

Your card message and flower bouquet photo will be posted onto the memorial page upon delivery if you previously nominated to do so.