Help

Help

How do I register/activate my account with HeavenAddress?

To register on HeavenAddress, please visit our website www.heavenaddress.com and select Join Us. Please enter your name, email address and a password of your choice to enter our site. A four digit activation code will be sent to your email and you will be required to enter this code to complete the registration. If you have any questions, please contact our Support Team at services@heavenaddress.com

How can I become an administrator to take over the memorial to add content?

To become an administrator of a memorial page, you will need to be a family member or friend with permission to maintain the memorial page. Please ensure that you are a registered user of HeavenAddress and contact the Support Team at services@heavenaddress.com with your name, email address and the memorial you would like the be the primary administrator.

Is there a cost to keep the memorial page running?

No there is no cost involved if the arrangement was organised by one of our partnering funeral directors. If the arrangement was not organised by one of our partners, the memorial page costs AU$180.00 to set up and it is a one off payment with no further charges. Contact our Support Team for more information on this.

How do we invite family and friends to view the memorial page?

To invite family and friends to view the memorial page on HeavenAddress, simply visit the memorial page and click on the Share menu at the bottom of the page. You will be able to share the page via email or on social networks like Facebook, Twitter and Google+.

How do I remove my account from HeavenAddress?

If you would like to close your account with HeavenAddress, please contact our Support Team with your email address and we will let you know once it has been removed.

How can I stop the memorial notifications from coming in?

If you would like to stop receiving memorial notifications each time there is a post, please visit the Settings menu on the memorial page and untick the options you would like to stop receiving emails for.

I forgot my password, how can I get a new one?

No need to worry! Simply click on Login on our main homepage and select "I forgot my password", an email will be sent to your email inbox instructing you to enter a new password of your choice.